At Dripara Shop, we strive to ensure you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we are happy to assist you with a return or refund. Please carefully review our policy below.

1. Returns

We accept returns on items within [30] days from the date of purchase. To be eligible for a return, your item must:

 

    • Be in its original, unused condition.

    • Be in the original packaging (if applicable).

    • Have a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable due to health, hygiene, or safety reasons, including:

 

    • [List of items that cannot be returned—e.g., personal care items, opened cosmetics, etc.]

3. How to Initiate a Return

To initiate a return, please follow these steps:

 

    1. Contact us at info@onsamba.shop or call +44 7565 664738 to request a return authorization.

    1. Provide your order number, a description of the item, and the reason for the return.

    1. Once your return is approved, we will send you further instructions on how to return the item.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within [30] business days.

Please note that shipping charges are non-refundable. If your return is due to a defect or an error on our part, we will cover the return shipping costs.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@onsamba.shop or +44 7565 664738. We will arrange for a replacement or refund, depending on availability, and cover any return shipping costs.

7. Sale Items

Only regular-priced items can be refunded. Unfortunately, sale items are non-refundable, unless they are defective or damaged.

8. Late or Missing Refunds

If you haven’t received your refund after [30] business days, please check with your bank or credit card company as it may take additional time for the refund to process. If you’ve done this and still have not received your refund, please contact us at info@onsamba.shop.

9. Changes to the Refund and Returns Policy

Dripara Shop reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “15/05/2025” will be updated.